PRIME LEGALCOMPLIANCE SUPPORT
Clear records. Responsible next steps.
We help you prepare a structured complaint, keep the right records and identify whether a regulator, ombud or service provider is the suitable first contact.
Document the concern
Keep correspondence, account references and the facts in date order.
Keep correspondence, account references and the facts in date order.
Engage the provider
Raise the concern directly and keep their reference number and response.
Raise the concern directly and keep their reference number and response.
Escalate correctly
For credit-related matters, the NCR may be relevant; other matters may belong with a sector regulator or ombud.
For credit-related matters, the NCR may be relevant; other matters may belong with a sector regulator or ombud.
